DIEALONEWOLF® Store Policies
We appreciate every customer who supports DIEALONEWOLF®. Please review the policies below before placing your order.
Shipping Policy
Processing Time
Ready-to-ship orders are typically processed within 1–3 business days, Monday–Friday. During major drops, holidays, or periods of high order volume, processing may take up to 5 business days.
U.S. Shipping
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Standard shipping: approximately 2–5 business days after dispatch
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Free U.S. shipping on qualifying orders where advertised
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Orders may ship through USPS, UPS, FedEx, or another available carrier
International Shipping
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Estimated delivery: 14–20 business days after dispatch
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Shipping rates are calculated at checkout
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Customers are responsible for applicable customs duties, taxes, or import fees
Tracking
Tracking information will be sent by email once your order ships. Please allow up to 24 hours for carrier tracking updates to appear.
Pre-Order Policy
Items marked PRE-ORDER are produced specifically for upcoming production runs and require additional production time.
Estimated delivery: 3–6 weeks from the order date unless otherwise stated on the product page.
Production timelines are estimates and may vary depending on manufacturing, order volume, material availability, or other production circumstances.
If an unexpected delay prevents us from shipping within the estimated timeframe, DIEALONEWOLF® will contact you with an update and revised shipping estimate.
Customers affected by an extended delay will have the option to:
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Continue waiting for their order, or
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Cancel the affected unshipped item for a refund
Customers who choose to continue waiting may receive promotional store credit or another courtesy benefit at DIEALONEWOLF®'s discretion.
Once a pre-order has entered production, changes to size, color, or other order details may not be possible.
Order Cancellation Policy
Ready-to-ship orders may be canceled or changed within 2 hours of purchase if fulfillment has not already begun.
After processing or fulfillment begins, cancellation may no longer be available.
Different rules apply when a pre-order experiences a production or shipping delay as described in the Pre-Order Policy above.
Returns & Store Credit
Eligible ready-to-ship merchandise may be returned within 14 days of delivery for store credit.
To qualify:
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Items must be unworn
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Items must be unwashed
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Original tags must remain attached
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Items must be returned in their original condition and packaging
To request a return, email support@diealonewolf.com with your order number and reason for return.
Approved returns will receive store credit after the returned merchandise is inspected.
Non-Returnable Items
Unless required otherwise by law or covered by our delayed pre-order policy, the following are generally final sale:
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Pre-order items after delivery
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Sale or discounted merchandise
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Limited-edition or Final Sale items
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Gift cards
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Worn, washed, damaged, or altered merchandise
Damaged or Incorrect Items
If you receive an incorrect or damaged item, contact support@diealonewolf.com within 3 days of delivery and include photos of the issue.
After review, we may provide a replacement, refund, or another appropriate resolution.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if you notice an address error. Once an order has shipped, we may not be able to redirect it.
Lost or Stolen Packages
If tracking shows your package as delivered but you cannot locate it, check around the delivery location, with household members or neighbors, and contact the carrier.
We will assist where reasonably possible with carrier investigations, but replacement or reimbursement for packages confirmed as delivered will be evaluated individually.
Policy Updates
These policies may be updated as DIEALONEWOLF® grows. The policy in effect when an order is placed will generally apply to that order unless a change is required by law.
For assistance, contact: